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"The staff hospitality is above and beyond one's expectation. They are so kind. The location is great. And their beds are probably the best bed in the world as we travel everywhere. "

"Excellent value with a very good breakfast. Good size and clean room with wi-fi. Great location, within walking distance to main siteseeigns in Hanoi. Not taxi needed to see the main sites in the town. Close to the main market. "

"The staff are all super helpfuf, especially Mia who helped before we even left home. We exchanged messages when I am sure she was outside her workplace hours. We have two more stays at the Lotus before we leave Hanoi."

"Perfect hotel stay in Hanoi. Staff very friendly and helpful."

"Great hotel great room bed was clean and staff were brilliant. We only stayed one night as we had a busy travel schedule. Would definitely stay here again. Good location to be able to walk around locally and discover some resteraunts etc"

"Thanks ☺️ "

"I have stayed at the best hotels in the world for business when I travel overseas to Asia. This was by far my favorite hotel. The staff was wonderful and I felt so secure and taken care of traveling alone for business. The area was fun and walkable to beautiful landmarks and tourist stops. The decor was stunning. My room was small with no view- but was perfect to decompress from the busy city. The bed was so comfortable. The food was really good. It should be a 5 star hotel. It is locally owned, and the staff took such great care of me with helping me with taxis and booking and excursion on my day off. Thank you all so much for making me feel safe and welcomed. "

"Faultless service from every member of staff without exception. Great location for exploring on foot. Plenty of sights, dining opportunities and shopping. Room was spotlessly clean and beds super comfortable. "

"Wonderful place to stay. The property is an oasis of calm in the bustling old quarter of Hanoi. The staff here are very friendly and helpful."